Shipping & Returns

All shipping and handling charges are calculated on our checkout page with the shipping information you provide. We ship all products under 150 pounds via FedEx ground service. We ship all complete brewing systems and brewing stands via FedEx Freight Service to your provided business or commercial address. For customers that do not have a commercial location that is willing to accept a freight shipment we can also ship to your nearest FedEx Freight Will Call terminal where they will hold your shipment for up to 30 days and allow you pick it up at your leisure during normal business hours. FedEx charges an additional $104.00 for residential delivery, in addition to standard freight charges that must be paid before we ship if residential delivery is requested. Please remember that all Fed Ex Freight shipments are delivered via a large semi truck and trailer. If they can not easily get in and out of your residential location they will not deliver and you will be responsible for picking up the shipment at the nearest will call terminal.All brewing systems are shipped on a 4' * 6' pallet weighing 300 pounds so be prepared to have a forklift, loading dock, or an extra hand ready to help receive the shipment upon arrival. You will also need to have a knife and a pair of cutters handy in order to remove the system off of the pallet and hand lift piece by piece out of the freight truck with out a forklift or loading dock. Please be sure to double check all shipping info provided to us as we cut and paste this info directly from the order form provided to us by the customer into our FedEx shipping system. We do this to eliminate shipping mistakes, and will not be held liable for errors provided to us by the customer.